Get Expert
Support
PECU is built by sysadmins, for sysadmins. Get fast, technical support
with our streamlined process.
Run Command
Execute the support command on your Proxmox node
Copy Credentials
Save your Instance ID and Support Token
Open Issue
Submit your report via GitHub or contact form
Get Response
Receive telemetry data and expert assistance
STEP 1 • PREPARE
Run the Support Command
This command will:
- Enable telemetry for this run
- Send fresh telemetry to PECU backend
- Display your Instance ID and Support Token
bash <(curl -sL https://raw.githubusercontent.com/Danilop95/Proxmox-Enhanced-Configuration-Utility/refs/heads/main/scripts/pecu_release_selector.sh) --support-info
Expected Output
Quick Tip
Include your Support Token in any support request for faster resolution.
Manual Telemetry
Enable telemetry globally:
export PECU_TELEMETRY=on
STEP 2 • IDENTIFY
Understanding Your Instance ID
The Instance ID is a random identifier that connects your node to its anonymous telemetry profile—no personal data involved.
Support Command
Automatically displays both Instance ID and Support Token
Release Selector
Shows Instance ID when selecting PECU releases
Config File
Stored in ~/.config/pecu/instance.id
Error Messages
Included in error footers with direct GitHub link
Privacy guarantee: Sharing your Instance ID only correlates technical telemetry data (Proxmox version, hardware specs)—never personal information.
STEP 3 • REPORT
Open an Effective GitHub Issue
Before Opening an Issue
Ensure you're running the latest PECU release
Confirm the problem is reproducible
Review error messages carefully
Run the support command and save your credentials
How to Submit
- 1 Visit GitHub Issues
- 2 Click "New issue" and select template
- 3 Use precise technical details, avoid screenshots of text
- 4 Include Instance ID or Support Token
## Title
# Short, specific summary
GPU passthrough fails on Proxmox 9.0 with AMD card
## Environment
PECU version: v2025.11.05 (stable)
Proxmox VE: 8.4.14
Kernel: 6.8
Root FS: zfs
CPU: Intel Xeon E5-2630L v2
RAM: 32 GB
GPU: AMD RX 6800
Instance ID: 57eac9255a1b6a0f...
Support Token: PECU-57EA-C925-5A1B
## What you ran
Selected GPU passthrough helper from menu
Used auto-detection for AMD GPU
## Expected behavior
GPU should be configured for passthrough
## Actual behavior
Script fails with error: "IOMMU group conflict"
## Additional context
Multiple GPUs present in systemBe Specific
"It doesn't work" is not actionable. Provide exact commands, environment details, and clear expected vs. actual behavior for faster resolution.
STEP 4 • ALTERNATIVE
Private Support Request
Prefer a private channel? Use this form instead of opening a public GitHub issue. We'll also send you a copy of your latest telemetry data.
SMART FORM • INSTANT PREVIEW
Simplified Support Request
Pro tip: Paste your complete script output and click "Auto-Fill" to automatically populate the form below!
Fill in Details
Smart Form Active
Our intelligent parser will automatically extract Instance ID, Support Token, and system info from your script output.